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Frequently Asked Questions |
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| Freight Charges: We use a FLAT RATE FREIGHT CHARGE simply put if you by 1 shirt or 10 shirts and ship ground we charge you ONLY $7.95 for all orders in the Continental U.S. This flat rate policy applies to all UPS priority shipments as well. |
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For All Other Shipping Needs We Ship USPS By Weight + $7.95 |
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| TERMS & CONDITIONS: We will gladly refund or exchange your purchase should you not like the item, fit, color, the quality or basically for any reason you might be unhappy with your purchase. The item must not be used or worn and should be in new condition with the tags intact if possible. Exceptions for items that have been worn would be if a manufacturer defect appeared after the item was worn. Shipping charges will be refunded in the event we made a error in the order. A UPS call tag will be issued to pick the item up. Should you need to send merchandise back, please enclose a note as to what you would like us to do, credit your account, exchange for size, exchange for color, along with a copy of your receipt. Credits will be issued in a timely manner. Please send the merchandise back to us with some tracking method or confirmation of delivery method to verify that we in fact received the item, an exchange or credit be issued. Returns/exchanges should be sent to: Hurricane Pass Outfitters Return Department 107 2nd Avenue North St Petersburg, Florida 33701. Should you need to contact us concerning your return, call toll free at 1-877-273-1968. |
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| Privacy Statement: We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us. |
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| Contact Us By Email: Help Zone | ||||||||
| Contact Us By Phone: Toll Free 1-877-273-1968 | ||||||||
| Contact Us By US Mail: | Hurricane Pass Outfitters Department 100 107 2nd Avenue North St Petersburg, Florida 33701 |
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